Troubleshooting
How to update a Ballot after the election voting starts:
1. Save/Pause Election In the main navigation, go to My Elections and make an Election Snapshot to save process. Add “Ballot temporarily unavailable and will reopen on mm/dd” to the login screen by going to Configuration > Wording. Pause the election ...
What do I do if my election started but I forgot to turn test mode off?
If you have forgotten to turn test mode off and voters have already cast ballots, please contact us at support@associationvoting.com to assist you. Why can't I just turn test mode off if my election has already started? When test mode is turned off, ...
Additional Support | Help needed
We apologize that you could not find an answer to your question in HELP or in the Voting Manager User Guide. Our domestic support staff is available to answer your questions, Mon - Fri 9:30am - 5:30pm EST. Contact Us at: support@associationvoting.com ...
Fraud investigation and prevention
Fraud Prevention AV follows and utilizes industry-standard security measures. However, your set-up decisions can expose vulnerability to election fraud, particularity when it come to voter login credentials. Voter fraud on our AV platform has been ...
How to avoid voter apathy and increase voter turnout
Many organizations grapple with voter apathy. While it can be problematic for an organization whose bylaws require a quorum, it can be detrimental to the operation of the association. Here is a list of suggestions to help increase voter turnout: ...
Why do I see a red alert button? What are admin alerts?
Periodically AV will push alerts for you the election administrator to read. These alerts may pertain to: System availability or scheduled maintenance Feature changes or updates in the software Technical issue on our end we wish to notify you about ...
Why can't voters on an iPhone see my election?
iPhone users will normally use the Safari web browser. If a voter cannot get to a webpage, they will likely get a white screen where the page will not load. You should check to see if they have an internet connection and can reach any other website. ...