What do I do if my election started but I forgot to turn test mode off?
If you have forgotten to turn test mode off and voters have already cast ballots,
please contact us at support@associationvoting.com to assist you.
Why can't I just turn test mode off if my election has already started?
When test mode is turned off, it automatically deletes the votes that have been cast. So, if your election has started with test mode enabled, and actual votes have been cast, simply turning it off will delete the votes and they will not be able to be recovered.
Our support team can run a "rescue" operation, that will preserve the votes when test mode is turned off. Simply contact us at support@associationvoting.com and let us know that you need assistance with turning test mode off for your election that has already started.
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