Why are my voters showing as unsubscribed?
Voters will become unsubscribed if they have clicked the "Unsubscribe" link at the bottom of the announcement or reminder emails. We are required to include the unsubscribe link to meet the requirements of the CAN-SPAM Act.
It is quite possible that the voter clicked this by accident, or the email was forwarded and the recipient of the forward clicked unsubscribe, but the email was coded to the original recipient. Another possibility is that the voter has a filtering firewall that is hyper-aggressive, and it had a robot that followed the link and unsubscribed them.
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How to Find Voters Who Have Unsubscribed or View the Bounce Report
To quickly access the bounce report to see who unsubscribed or which emails bounced from your recent campaign, please follow these steps. 1. Go to Email Announcements > Browse Campaigns 2. Find the campaign you recently sent and click "View" 3. At ...
Why Can’t I Have More than 5000 Voters?
Our voting plans are based on the number of voters. If your organization has over 5000 members, please contact support@associationvoting.com to update your plan appropriately.
Uploading Voters CSV Help Guide & Demonstration Video
Please find below a link to our Uploading Voters CSV User Guide & our video demonstration of Uploading Voters to the election site. The guide includes instructions for uploading voters to your election, and troubleshooting issues. Please follow the ...
Why Don’t I See All my Voters?
If you do not see all your voters directly after CSV upload, it may be that some were rejected. From the side navigation, navigate on VOTERS > UPLOAD CSV. If you scroll to the bottom, it will show your upload history, including a rejected or excluded ...
How can my voters resubscribe?
If voters would like to be resubscribed, you can send them the following link to submit a resubscribe request: Resubscribe to AV Emails Please request that the voter includes your association’s unique abbreviation to help us quickly identify the ...